Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition in which you received it, with its original packaging. You’ll also need your receipt or proof of purchase.

To start a return for an order placed directly through thecutestgameever.com, contact us at thecutestgame@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Amazon Orders

If you purchased The Cutest Game Ever through Amazon, your purchase, return, exchange, and refund are handled through Amazon and are subject to Amazon’s applicable policies. Please initiate your return through your Amazon account or contact Amazon Customer Service.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if an item purchased directly from our website is defective, damaged, or incorrect so we can evaluate the issue and make it right.

For orders purchased through Amazon, please report damaged, defective, or incorrect items through your Amazon order.

Exchanges

For purchases made directly through our website, the fastest way to exchange an item is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. Returned items must be in the same condition in which they were received and in their original packaging, along with proof of purchase.

Refunds

For eligible purchases made directly through our website, we’ll notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at thecutestgame@gmail.com.

Questions

For questions about an order placed directly through our website, contact us at thecutestgame@gmail.com.